1. When a request can be made
A refund request may be made if payment was confirmed but the promised tier was not provided, or if an incorrect charge occurred.
Specific conditions may be refined depending on the chosen tier and the launch model.
Refunds
This page collects the general principles for refund handling after the paid part of FSON launches.
2. Request period
The request period will be published together with the launch of the paid part.
Before payment goes live, this page remains informational.
3. How to submit a request
A request is submitted through the published payment contact channel.
The review may require the checkout time, chosen tier, and a short description of the situation.
4. How requests are reviewed
Each request is reviewed separately according to the actual checkout result.
If a refund is approved, the following steps and timing are communicated separately.